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The FAQ page in the Sentiment theme is built from two sections: an FAQ with groups section that renders a full searchable, categorized FAQ with a left-sidebar topic index, and an FAQ help CTA closing section with branded buttons for escalating to the concierge. Questions are organized using Category group blocks as dividers and Question & answer blocks for each individual entry.
FAQ Page

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How to Configure the FAQ Page

  1. From your Shopify admin, go to Online Store → Themes and click Customize.
  2. From the top page dropdown, select Pages → FAQ.
  3. Click FAQ with groups or FAQ help CTA in the left sidebar under Template to open settings.
  4. Add Category group blocks to create topic sections, then add Question & answer blocks beneath each group.
  5. Click Save when done.
The FAQ page template contains these sections:
  • FAQ with groups — searchable FAQ with topic sidebar, availability stats, and a sidebar CTA card
  • FAQ help CTA — closing section with heading and CTA buttons

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FAQ With Groups Section Settings

The FAQ with groups section is the main body of the FAQ page — rendering the page masthead, a live search bar, a left sidebar with topic index and concierge card, and the full categorized question/answer accordion on the right.
Faq 1

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Layout

  • Enable full width: Toggle to extend the section edge-to-edge across the viewport.
  • Eyebrow label: Small label above the heading (e.g., “Help · Frequently asked”).
  • Heading: Main page heading. Supports rich text and italic emphasis (e.g., “Quietly, answered.”).
  • Typography: Choose the typographic preset for the heading (e.g., Heading 2).
  • Lede paragraph: Supporting text displayed to the right of the heading (e.g., “Most questions have a short answer. Search below, or browse by topic — and for anything outside the list, a maker will reply within one business day.”).

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Header Meta Stats

Two stat cells displayed in a panel below the lede — showing concierge availability and total topic/answer counts.
  • Status label: Label for the first stat (e.g., “Concierge online”).
  • Status value: Value for the first stat (e.g., “Mon–Fri · 9–19 ET”).
The second stat (Topics / answer count) is auto-generated from the blocks in the section and cannot be edited manually.
  • Show search bar: Toggle to show or hide the live search bar above the FAQ content. When enabled, customers can type to filter questions in real time.
  • Search placeholder: Placeholder text inside the search input (e.g., “Search questions — shipping, sizing, gold…”).
A small card displayed at the bottom of the left sidebar, encouraging customers to write in if they can’t find their answer.
  • Card heading: Heading on the sidebar card. Supports italic/accent colour (e.g., “Still unsure?”).
  • Card body text: Supporting text below the heading (e.g., “Write to Concierge — a maker replies within one business day, often sooner.”).

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Category Group Block Settings

Each Category Group block creates a new topic section in the FAQ — appearing as a named item in the left sidebar topic index and as a bold section heading above its question rows.
Faq 2
  • Group name: The topic name displayed in the sidebar and as the section heading (e.g., “Orders & Shipping”, “Returns & Exchanges”, “Sizing & Fit”).
Add one Category Group block per topic, then add Question & answer blocks directly below it. All Q&A blocks after a category group and before the next category group belong to that topic.

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Question & Answer Block Settings

Each Question & Answer block is one entry in the FAQ accordion. It supports a question, a rich text answer, and up to two optional related links displayed below the answer.
Faq 3
  • Question: The accordion heading — the customer’s question (e.g., “When will my piece ship?”).
  • Answer: Rich text answer displayed when the accordion row is expanded. Supports bold, italic, links, and lists.
Up to two inline links displayed below the answer — useful for linking to policy pages, order tracking, or contact.
  • Link 1 label / URL: Label and URL for the first related link (e.g., “Track an order” → /pages/contact).
  • Link 2 label / URL: Label and URL for the second related link (e.g., “Shipping policy” → /policies/shipping-policy).

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FAQ Help CTA Section Settings

The FAQ help CTA section renders a two-column closing strip below the FAQ — with editorial copy on the left explaining the concierge service, and stacked CTA buttons on the right for direct escalation.
Faq 4

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Content

  • Enable full width: Toggle to extend the section edge-to-edge.
  • Eyebrow label: Small label above the heading (e.g., “Didn’t find it?”).
  • Heading: Main section heading. Supports italic/accent colour (e.g., “A small house answers personally.”).
  • Typography: Choose the typographic preset for the heading (e.g., Heading 2).
  • Body text: Supporting paragraph below the heading (e.g., “Whether it’s a bespoke commission, a question on an order, or a piece you’d like to see in person — write to us and a maker will reply.”).

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Style

  • Color scheme: Choose a color scheme for the section.

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Spacing

  • Padding top / Padding bottom: Control vertical spacing.

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Button Block Settings

Each Button block is one CTA button in the FAQ help CTA section. Add up to two Button blocks — the first uses a filled (primary) style and the second uses an outline style by default.
Image 5
  • Button label: Main button text displayed in large type (e.g., “Message concierge”, “Book a private viewing”).
  • Button sub-label: Secondary smaller text displayed below the button label (e.g., “Reply within 1 business day”, “New York · Kyoto · virtual”).
  • Button URL: Link destination for the button (e.g., /pages/contact).
  • Show background: Toggle to switch between filled style (on) and outline style (off). Use filled for the primary action and outline for the secondary.